nCino Support
nCino Administration & Support for Community Banks & Credit Unions
Certified, on-demand and fractional admin help to keep your nCino platform running smoothly, without adding a full-time hire.
Talk to an nCino admin See how pricing worksWho this is for
We support community banks and credit unions that run nCino and need dependable, expert admin help for day-to-day support, improvements and deciding what to work on first.
New to this? See our key terms.
Fractional nCino admin
The expertise of a full-time admin, shared
A fractional admin is an experienced nCino admin who works with your institution for a set number of hours each month, instead of full time. You get consistent, expert support scaled to your workload.
See how plans work- Right-sizedChoose the hours that fit your workload, and adjust as it changes.
- ContinuityWe get to know your setup, your team and your priorities, so you aren’t re-explaining every request.
- No hiring overheadNo recruiting, benefits or coverage gaps.
- FlexibleAd-hoc help when you need it, or monthly plans with included hours.
What’s included
Administration & ongoing support
We fix technical problems, handle urgent support requests, and provide hands-on administration and ongoing support for nCino.
Improvements & settings
We make small improvements, settings changes and other platform improvements.
Priorities with your team
We work with your product owner and business teams to decide what comes first, and get it done.
Consultation & expertise
We give expert advice and technical know-how across nCino.
How it works
Intro call
We learn how your team uses nCino, what is open right now, and what matters most to you.
Plan & prioritize
We agree on scope and next steps, and work with your product owner and business teams to decide what to work on first.
Ongoing support
We stay on for day-to-day support, urgent requests, small improvements and settings changes, and guide you through upgrades and software releases.
Who you’ll work with
Common questions
What does on-demand nCino admin support cover?
Day-to-day administration and support: we fix problems, handle urgent support requests, and make small improvements and settings changes. We also give expert advice across nCino and help your product owner and business teams decide what to work on first.
What is a fractional nCino admin?
A fractional admin is an experienced nCino admin who supports your institution for a set number of hours each month rather than full time. You get the expertise and continuity of a dedicated admin, sized to your workload, and you can adjust the hours as your needs change.
How is this different from hiring a full-time admin?
A full-time hire means recruiting, salary and benefits, and a gap in coverage whenever they are out. With on-demand support you get a certified admin when you need one, and you can scale the amount of help up or down with your workload. Pricing is confirmed on an intro call.
How do you keep changes to our live system safe?
We build and test changes in a sandbox first. A sandbox is a safe practice copy of your system, so nothing reaches your live system until it has been tested. You can read more on our Promise page.
Can you work with our internal team?
Yes. We partner with your product owner, IT team and business teams, and help prioritize and carry out nCino work alongside them.
How do we get started?
Contact us for an intro call. We learn how your team uses nCino and what is slowing it down, then confirm scope and next steps before work begins.
Who do we contact for an urgent problem?
How quickly we respond depends on your service plan. We go over this with you, along with how to reach us for urgent issues, on the intro call.
Free nCino admin health check
Not ready to talk? Request a free nCino admin health check first.
Prefer to talk? Call (208) 595-7422 or email Info@EliteAdminService.com.
Ready to get your nCino platform under control?
Tell us what you’re working with and we’ll follow up with next steps.